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Terms of your booking

 

Introduction

 

The named person who makes the booking must be one of the guests who stays. She or he must be over 18 years old. This person is responsible for making sure that the terms of booking are adhered to.

 

Each property has a maximum occupancy number, which you must stick to.

 

We reserve the right to refuse a booking, but of course treat everyone equally and fairly.

 

The property is let strictly for holiday use and no ‘right to remain’ exists for the guest or anyone in the party.

 

We strongly recommend that you have holiday insurance. Your insurance should cover all risks including cancellation, accident, breakdown, loss or damage to personal property.

 

Neither Cornish Luxury Holidays nor the owner of the property shall be held responsible or liable for any loss or damage suffered by you or members of your party.

 

Website accuracy

 

Whilst every care is taken to ensure that the details in this website, including any promotional emails, are correct at time of being published, we cannot accept responsibility for errors contained therein or results thereof. We are not responsible to you for unforeseen events or matters over which we have no control.

 

While we do our best to ensure that all offer information is up to date and accurate, very occasionally some advertised short breaks in certain accommodation may not always be available on all the dates advertised. Please enquire when booking.

 

Online Booking

 

Please check all personal details at the time of booking. We cannot take responsibility for booking or personal detail errors. All address and contact information must be correct at the time of booking for a successful payment to be processed. In the event of an unsuccessful payment we reserve the right to cancel your holiday if payment is not received within 7 working days.

 

All communications are sent via an automatic email server and rely on a valid email address being supplied. We cannot take responsibility for loss of communication e.g. booking confirmation emails etc… If contact information is incorrect. We will make every effort to supply you with the relevant booking confirmations and receipts.

 

Communicating with you

 

we carry out most communication with you by email. We tend to phone only in emergency or if we can’t get you by email. We’ll keep your details on record, but only basic information will be passed on to housekeepers (name and emergency phone number). We promise never to pass information on to other companies. We will only email offers and updates about Cornish Luxury Holidays a few times a year, and of course we’ll take you straight off our mailing list if you ask us to.

 

How to pay

 

all payments need to be made via BACs or cheque.

 

At the time of booking you can either:

 

A deposit of 25% is payable at the time of booking the remaining balance must be settled 8 weeks before arrival. Failure to pay the full balance by the due date may be treated as a cancellation.

 

We will notify receipt of all payments, by email. It is also possible to pay by cheque, please enquire.

 

Non-availability

 

In the very unlikely event that the property you have booked becomes unavailable or unsuitable for your holiday for reasons beyond our control, we will make every reasonable effort to arrange suitable alternative accommodation. If this is not possible, or is not acceptable to you, all rental monies paid in advance will be refunded in full and you will have no further claim against Cornish Luxury Holidays, or the owner of the property.

 

The property description

 

we make every effort to describe properties and facilities as accurately as possible, and to keep information up-to-date, and work closely with owners to ensure this. Details are given in good faith and we cannot accept responsibility or liability for differences or for any disappointment caused where a guest has differing expectations to those detailed in the description.

 

Standards

 

we take pride in our accommodation, and maintain facilities to a high standard, however sometimes things do break down or malfunction. Please let us know straight away, by phone, text or email if something isn’t working, and we will make every effort to sort it out straight away. Kelly- Phone- 07540401047 Email- enquiries@cornishluxuryholidays.com

 

Cancellations and alterations

 

We will do our best to accommodate you if you need to change the dates of your stay. If this is possible there is a £25.00 admin charge.

If you have to cancel, the following charges will be made:

 

If you have to cancel your holiday we will refund your remaining balance, minus your deposit if we can re-let the property.

 

If your cancellation is within 8 weeks of arrival and we cannot re-let the property no refund will be given. We strongly suggest that you take out holiday insurance to cover you in this situation.

 

Changeover days

 

please note that all changeovers are on Fridays or Saturdays unless stated otherwise. If you are visiting for a short break or long weekend we will make special arrangements for you.

 

Arrival and departure times

 

we request that you arrive at or after 3:30pm on the first day of your stay, and depart by 10:00am on the last day. This is to make sure that our housekeepers have enough time to prepare for the next guests.

 

All late departures will be subject to a £50.00 charge.

 

Please leave the property in the state that you found it in. Any breakages must be reported to Kelly. We tend not to charge for small breakages such as glasses, but do need to know so we can make a replacement.

 

Unreasonable damage to the property or contents will be charged to you.

 

Dogs

 

We love dogs but respect the fact that not everyone does. Some of our properties are ‘dog-friendly’ but please note that some are not. This is clearly stated on the website. Properties that are ‘dog friendly’ have wooden floors, but we do ask that dogs are not allowed in bedrooms or in any of these properties, and that they are kept off sofas and armchairs.

 

Obviously you will pick up after your dog at all times. We request dog stays must be notified at the time of booking (it’s part of the online booking process). We make a charge of £25 per dog to cover additional cleaning.

 

Please do not leave your dog unattended in your property. Please supervise your dog at all times.

 

Smoking

 

we have a no smoking rule at all properties. We ask you not to smoke inside any property and to clear any smoking litter outside.

Please do not use candles in any of the apartments.

 

Safety and security during your stay

 

some of our properties have balconies which all adhere to current building regulations; please ensure that you supervise children at all times.

 

All of our blinds are safety checked however long cords can be a hazard to children. Please take care and supervise children at all times.

 

We cannot take responsibility for injury however caused.

 

Cornish Luxury holidays cannot take responsibility or liability for any loss of damage to personal belongings left in your car.

T&C

We offer a personally managed selection of luxury accommodation in St Ives and Carbis Bay, Cornwall.

We have stylishly decorated 5 star gold rated houses and apartments with excellent views.

 

  • All properties rated 5 star gold from visit England

  • Free parking spaces

  • Selected properties pet friendly

  • Babysitting and dog sitting service available on request

  • Free Wifi and broadband

 

Please contact us for more information.